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Airport

• Uncontrollable

  • Airport Runway/Taxiway Closed
    • Flight UAXXXX from YY to ZZ is now estimated to depart at HH:mm. There is an airport runway closure in [city name] {output from the LLM regarding runway/taxiway closure reason if available}. {If weather is root cause, then use ”Your safety is our top priority and”; otherwise, ”we’re watching the situation closely to get you to [destination city name] as soon as possible.“}
      • If root cause of runway/taxiway closure is weather:
        • Approved 4/19: Flight UA469 from Houston to Chicago is now estimated to depart at 10:20pm. {There is an airport runway closure in Chicago due to icy runway conditions.} Your safety is our top priority and we’re watching the weather closely to get you to [Chicago] as soon as possible.
      • If root cause of runway/taxiway closure is other reason (i.e. runway construction):
        • Approved 4/19: Flight UA38 from Tokyo to Los Angeles is now estimated to depart at 10:20pm. There is an airport runway closure {in Tokyo} due to {runway construction}. We’re watching the situation closely to get you to [Los Angeles] as soon as possible.
      • If root cause of runway/taxiway closure does NOT exist in flight notes:
        • Approved 4/19: Flight UA513 from Las Vegas to Denver is now estimated to depart at 8:15am. {Flights are being delayed due to an airport runway closure [in Denver].} We’re watching the situation closely to get you to [Denver] as soon as possible.
    • Current Raven:
      • “Your flight is departing late because of an unexpected disruption beyond United’s control. We value your time and we’re sorry for the inconvenience.”
  • Airport Construction
    • Flight UAXXXX from YY to ZZ is now estimated to depart at HH:mm. Flights are being delayed due to airport construction in [city name]. We’re working to get you to [destination city name] as soon as possible.
      • Approved 4/19: Flight UA2171 from San Francisco to Seattle is now estimated to depart at 2:13pm. Flights are being delayed due to airport construction in [San Francisco]. We’re working to get you to [Seattle] as soon as possible.
    • Current Raven:
      • “Your flight is departing late because of an unexpected disruption beyond United’s control. We value your time and we’re sorry for the inconvenience.”
  • ATC Runway Configuration Change
    • If additional details exist for runway config change:
      • Approved 4/19: Flight UA469 from Houston to Chicago is now estimated to depart at 10:27am. {Detailed reason for runway config change i.e. High wind conditions} are limiting the number of planes allowed to arrive and depart each hour in [departure or arrival city name i.e. Chicago], affecting several flights. We’re monitoring the situation closely to get you to your destination as soon as possible.
    • If additional details do NOT exist for runway config change:
      • Approved 4/19: Flight UA469 from Houston to Chicago is now estimated to depart at 10:27am. {Current conditions} are limiting the number of planes allowed to arrive and depart each hour in [departure or arrival city name i.e. Chicago], affecting several flights. We’re monitoring the situation closely to get you to your destination as soon as possible.
    • Current Raven:
      • “Your flight is departing late because of an unexpected disruption beyond United’s control. We value your time and we’re sorry for the inconvenience.”
  • Airport Curfew
    • Approved 5/10
      • If location of curfew restriction exists in flight notes:
        • Flight UA2674 from San Diego to Chicago is now estimated to depart at 5:45am on May 3. Due to earlier disruptions, your flight’s [if location is origin use “departure”, otherwise use “arrival”] was delayed to a time outside of airport operating hours when flights are restricted from [if location is origin use “taking off”, otherwise use “landing”] in [origin or destination city name, i.e. San Diego]. We apologize for this additional delay and the inconvenience it has caused.
      • If location of curfew restriction does NOT exist, assume arrival station:
        • Flight UA2339 from Las Vegas to Los Angeles is now estimated to depart at 6:30am on May 3. Due to earlier disruptions, your flight’s [arrival] was delayed to a time outside of airport operating hours when flights are restricted from [landing] in [Los Angeles]. We apologize for this additional delay and the inconvenience it has caused.
    • Current Raven:
      • “Your flight is departing late because of an unexpected disruption beyond United’s control. We value your time and we’re sorry for the inconvenience.”
  • Fuel Spill → tabled for now

• Controllable

  • Gate Availability → Mike’s team to update Raven template
    • Approved 4/19 (update Raven template): Flight UA5332 from Los Angeles to Bozeman is now estimated to depart at 11:50am. Your flight is departing late due to limited gate availability at the moment. We apologize for the delay and are working to get you on your way as soon as possible.
    • Current Raven:
      • “Your flight is departing late because we are waiting for a gate to become available. We value your time and we’re sorry for the inconvenience.”